Contact Us

General & order inquiriesinquiry@cfti.lk+94 7145 965 96
We always love hearing from you! If you have any questions or feedback please feel free to get in touch and we'll get back to you shortly.

FAQ's

How do you certify that your cinnamon is "True Ceylon Cinnamon" and not Cassia?+
We source exclusively from Cinnamomum zeylanicum trees in the Southern Province of Sri Lanka. Every shipment is inspected and certified by the Sri Lanka Export Development Board (EDB) and carries the "Pure Ceylon Cinnamon" Lion Logo. Unlike Cassia, our cinnamon has ultra-low Coumarin levels (<0.004%), making it safe for daily consumption.
What is the difference between your Alba, C5, and H-Grades?+
Alba is the thinnest (6mm) and most premium grade with a delicate sweet taste, ideal for luxury retail. C5 Special is the "Gold Standard" (10-12mm), smooth and full of flavor, perfect for supermarkets. H-Grades (Hamburg) feature thicker bark with a potent spicy flavor, ideal for grinding into powder or oil extraction.
Can you provide organic certifications?+
Yes. We offer both Conventional and Certified Organic options. Our organic line is certified USDA NOP, EU Organic, and JAS. We can also provide Kosher and Halal certifications upon request.
What is your Minimum Order Quantity (MOQ)?+
We are flexible to support growing businesses. For Air Freight (Trial Orders), MOQs start at 50kg. For Sea Freight, we ship palletized loads (LCL) or full 20ft/40ft containers. Note that for private labeling, MOQs depend on the specific packaging type.
What shipping terms (Incoterms) do you offer?+
We typically work on FOB (Free on Board) Colombo or CIF (Cost, Insurance, and Freight) to your designated port. We can also arrange DDP (Delivered Duty Paid) for select destinations upon request.
How long does shipping take?+
Air Freight typically takes 3–7 business days worldwide. Sea Freight takes 20–35 days to Europe, USA, and Australia. Please allow 5–10 days for order processing, export documentation, and EDB quality inspection before dispatch.
Do you offer Private Label / OEM services?+
Yes. We provide an end-to-end "shelf-ready" solution. We can pack cinnamon sticks or powder into glass jars, kraft pouches, or tins with your brand’s logo and label.
Can you help with packaging design?+
Absolutely. Our design team can provide die-cut templates for your designers or assist in creating a compliant label that meets FDA or EU labeling standards.
Can I get a sample before placing a bulk order?+
Yes, we encourage it. We offer a Commercial Sample Kit containing our top grades (Alba, C5, Powder) so you can verify the quality personally.
What are your payment terms?+
For standard orders, we accept T/T (Telegraphic Transfer). For large volume contracts, we accept Irrevocable L/C (Letter of Credit) at sight from reputable banks.
Ceylons heritage, globally shared.